Author: John
Just wrapped up a workshop on Mental Models with Indi Young. Here’s a excerpt from the program:
“Those in the field of cognitive research have been describing and defining mental models for several decades. Mental models are the most effective way to align design strategy with your users’ behavior, and to approach your design from the understanding of the end user. Mental models are representations of people’s behavior, philosophies, and emotion around how they accomplish something, regardless of which tools they use.”
After going through the workshop, I can’t say I’m a mental models expert, but I can say it made me think differently as far as evaluating users’ behavior. As great as I think Indi was during this workshop, she had to cut out a lot of information due to the time constraints. We had 3 different group exercises, the first being a (more…)